❓ How much is shipping?
Shipping is free on every order, with no minimum spend and no hidden fees at checkout.
❓ What is the delivery time?
Orders are processed within 24 hours. Estimated delivery: 9 to 12 business days. See shipping details.
❓ Which countries do you ship to?
Australia, New Zealand, the United States, the United Kingdom and Canada.
❓ Do you offer order tracking?
Yes. Every order includes a tracking number sent by email as soon as your parcel ships. You can follow it on our Track My Order page.
❓ What payment methods do you accept?
Major credit and debit cards, Apple Pay and Google Pay. The methods available are shown at checkout, and prices are displayed in your local currency.
❓ Is my payment secure?
Yes. Payments go through Shopify's secure, SSL-encrypted checkout. We never see or store your card details.
❓ What if I am not satisfied?
You are covered by our 60-day money-back guarantee. Return the bag within 60 days of delivery for a full refund of the item price. See returns & refunds.
❓ Who pays for return shipping?
If your item is defective or incorrect, we cover it. For change-of-mind returns, return postage is paid by the customer.
❓ Will the bag fit my phone, passport and wallet?
Yes. It has three main compartments, a secure phone pocket with a safety clip and a hidden back pocket for your passport and cards.
❓ Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us as soon as possible.
❓ What if my item arrives damaged?
Contact us within 48 hours with photos and we will send a replacement or a full refund.
❓ How can I contact you?
📧 contact@bayina-beline.com
We reply to every email within 24 to 48 hours.